Shipping & Delivery
Handcrafted officewear, made to order and delivered across India.
Where we ship
We ship across India. We do not ship internationally.
Made to order
Every Elara Voss piece is handcrafted and made after your order is placed, sustainably crafted in small runs. The standard timeline is 14 days.
This is the point of the brand rather than a delay. Each piece is made individually, which is why it takes longer than something pulled off a shelf.
An order confirmation is sent as soon as the order is placed, and tracking as soon as the piece is dispatched. There is no confirmation call or OTP before dispatch, including on Cash on Delivery orders.
Delivery timelines
The 14 days is a single made-to-order timeline; the general processing and transit windows are not added to it.
Fourteen days, quoted as a single figure. The standard timeline is 14 days.
Timelines are estimates rather than guarantees. Launches, promotions, peak volume, courier delays, weather, public holidays and operational disruption may extend them. We communicate a verified revised estimate when available.
Payment and Cash on Delivery
Cash on Delivery is available, with no confirmation call or OTP before dispatch.
If a payment was deducted but no order appears, contact us with the payment reference so we can verify it and arrange order creation. Failed or uncaptured payments are reversed automatically by your bank or payment provider, typically within 5–7 business days, with nothing needed from you.
An order flagged as suspicious or fraudulent may be cancelled.
Your delivery address
Check your address before you order. Address accuracy is your responsibility, and we are not liable for failed or delayed delivery caused by an incorrect address; re-dispatch may attract charges. If you spot a mistake, send the complete corrected address before dispatch. We check dispatch status and confirm the correction in writing before updating it.
Tracking your order
A plain reading of each courier status.
| Status | What it means |
|---|---|
| Order confirmed | Order received. Your piece is being made — the standard timeline is 14 days. |
| Ready to ship / manifested | The label has been created and pickup is pending. Not yet moving. |
| In transit | Moving through the courier network. |
| Out for delivery | Expected today. Keep your phone reachable. |
| Undelivered (NDR) | A delivery attempt failed. Check tracking to see whether another attempt is scheduled or return to origin has begun. |
| RTO initiated | The parcel is on its way back to us. An RTO call will follow. |
| Delivered | Marked delivered by the courier. If you have not received it, contact us so we can verify proof of delivery. |
Tracking that does not update for the first 24–48 hours, or over a weekend or public holiday, is normal. If there has been no movement for four days or more, get in touch and we raise it with the courier.
Failed delivery and return to origin
A failed delivery attempt may be followed by another attempt. Check the actual courier status. Once return to origin (RTO) is initiated, the parcel is returning to us and we call you.
- Ask for it to be re-shipped and it goes out again.
- Decline, or prove unreachable, and the order is marked cancelled and not re-shipped.
Cash on Delivery orders cancelled at this stage are simply closed and nothing is owed. For prepaid orders that are not re-shipped, once the parcel is received back and clears quality check, the refund is issued only as a Elara Voss gift card, valid only on our online store, with ₹199 deducted from the refundable amount.
Items unavailable after ordering
If an item becomes unavailable after you place a paid order, we will notify you and let you choose either a Elara Voss gift card worth the actual amount paid for the unavailable item after discounts plus 20% (120% of that amount), or a refund of 100% of that amount to your original payment method. No ₹199 deduction applies to either option. The gift card is redeemable only on our online store. This applies to the unavailable items, not to other items that can be fulfilled. Your chosen refund is processed within 5–10 business days after your choice is confirmed. No return or warehouse quality inspection is required for an item that was never dispatched. If payment has not been collected, there is no payment to refund.
Split shipments
Orders with more than one item may ship in separate parcels with separate tracking numbers. Check whether the rest of the order is still in transit before reporting an item missing.
Marked delivered but not received
If the courier has marked an order delivered and it has not reached you, contact us. We raise a proof-of-delivery and GPS-stamp request with the courier, and review that evidence. Missing or wrong-address proof of delivery requires further investigation. Once an order is marked delivered with valid proof of delivery, we are not responsible for items lost or stolen after that point.
Where we sell
We sell only through this website. Items bought anywhere else cannot be authenticated or supported.
Considered in the making. Precise in the detail.
Last updated 8 October 2026.